Who We Are

Last updated: Nov 11, 2025

Operator & Contact
107 CHARLES STREET INC
107 Charles St, Auburndale, MA 02466, USA
(617) 610-0048 · [email protected]

1) At a Glance

We operate this website and related programs to make access to essential, everyday services simple, respectful, and reliable. Our focus is clarity, consistency, and accountability in everything we do.

2) Our Mission

Provide practical, community-focused services with dignity—removing confusion, reducing friction, and communicating clearly so people know what to expect and how to participate.

3) Core Values

  • Respect: Treat everyone fairly and courteously.

  • Clarity: Publish plain-language guidance, schedules, and updates.

  • Reliability: Do what we say; when plans change, we notify promptly.

  • Safety: Maintain reasonable operational safeguards.

  • Privacy: Collect only what’s needed and protect it responsibly.

  • Accountability: Own our decisions and fix issues quickly.

4) What We Do (high-level)

  • Publish up-to-date program information, eligibility notes, and how-to steps.

  • Offer simple online interactions (sign-ups, requests, confirmations) when available.

  • Coordinate with vetted partners to improve coverage and consistency.

  • Share practical guides and tips to help people use services confidently.

5) How We Operate

  • Clear info: We keep pages current and label time-sensitive details.

  • Predictable flow: We standardize steps to reduce guesswork.

  • Change management: If schedules or processes shift, we post updates promptly.

  • Feedback loop: We review messages, track issues, and implement improvements.

  • Consistency: Staff follow documented procedures for fair, repeatable outcomes.

6) What You Can Expect

  • Transparent instructions, eligibility notes, and timelines.

  • Plain-language reminders and confirmations (where applicable).

  • A single source of truth on this site for policies and updates.

  • Courteous support via email or phone during business hours.

7) Accessibility & Inclusion

We aim to provide information and services without discrimination. If you need an accommodation or alternate format, contact [email protected] and we’ll work with you on a reasonable solution.

8) Privacy & Data Protection

We only collect the minimum information needed to operate our services and keep records we’re required to maintain. For full details—including your rights and how to make a request—see our Privacy Guidelines and Cookie Policy.

9) Quality & Safety

We use reasonable administrative, technical, and physical safeguards that fit the nature of our operations. Staff follow internal checklists and incident-reporting steps so issues are identified and addressed promptly.

10) Governance & Compliance

This website and community-facing programs are operated by 107 CHARLES STREET INC. Policies are reviewed periodically. When we update a policy page, we post a new effective date at the top and keep language aligned across documents.

11) Community Standards

We expect courteous behavior at all times—no harassment, threats, line-cutting, vandalism, or misuse of services. Violations may result in removal from a location, suspension of access, or other appropriate actions consistent with our policies.

12) Transparency & Updates

When capacity, schedules, or procedures change, we’ll update the relevant pages and, where appropriate, send notices via the channels we use (e.g., website updates or email). The website remains the authoritative source for current information.

13) Contact Us

  • Email: [email protected]

  • Phone: (617) 610-0048

  • Mailing address: 107 Charles St, Auburndale, MA 02466, USA