Legal name: Heveas ApS
Danish VAT-number: DK32098932
Lidefuld is a web shop through which the customer can purchase original designer product sold directly by Lidefuld.
The following terms are followed when making a sales contract between Lidefuld and the customer.
1.1 Third party content
1.2 Force Majeure
Lidefuld is not liable for any damage that it caused by an unpreventable obstacle, unpredicted event or a change in circumstances that cannot be influenced by Lidefuld and which Lidefuld cannot prevent reasonably. These are for example (but not exclusively) legal strikes, warfare, fire, weather phenomenon, terror strikes, changes in legislation, technical problems, communication errors, supplier difficulties, or something caused by the aforementioned. During the unpreventable circumstances, the liability to cover any damage or do any compensation is voided. Lidefuld is liable to inform the customer as fast as possible of any unpreventable circumstances affecting the sales contract.
1.3 Changes to these terms
Lidefuld reserves the right to change these terms one sided without notifying the customer beforehand. All orders will follow the terms that were applied at the moment of purchase and visible at Lidefuld’s website at the time of purchase. All changes are immediate unless otherwise specified. The latest terms can always be found on the website. The customers will not necessarily be informed (e.g. via email) individually of these changes. The customer needs to always read and accept the latest terms before any purchase.
2.0 Customer rights and responsibilities
Lidefuld sells products to private people who are of age (later on referred to as consumer) and to people under the age of 18 years with the approval of their legal caretakers. Ordering via any credit purchase method by a person under the age of 18 is strictly prohibited.
Lidefuld can also sell to organizations and to other business partners based on a contract or similar agreement made on a case by case basis directly with the buyer.
The customer can access his or her account at any time to view their current order status, and to view selected purchased download products.
The customer is liable for keeping his login information a secret and not to provide the information to anyone else. Any information regarding the login information must be protected by the customer, and any documents containing this information must be kept so that outside parties have no access to them. Inability to comply will lead to liability to pay for any purchases made by another person with the account holder’s information.
Any damage to goods that is noticed upon receiving the item must be informed to the seller, Lidefuld, without unnecessary delay. Damages reported later after 14 days of receiving will be considered not being due to any mishandling by the sender or the courier. Any exceptions will be made on a case by case basis between a customer supporter and the customer.
Any customer account that has been used in violation to these terms can be closed without any warning.
The Lidefuld Warranty Policy that is part of these terms can be viewed from here.
2.2 Information deletion request
Request to delete any customer information will be handled, as fast as possible, in accordance with these terms. The request will be fulfilled in accordance to Danish law and the EU regulations regarding private information.
3.0 Products and prices
All the prices shown on the site include all, unless otherwise clearly mentioned, taxes. All product descriptions are as accurate as possible. If the item price is not correct, the item will not be sold if the customer can be recognized to have understood the price not to be accurate. Product pictures are for illustrative purposes only.
With exception to obviously incorrect prices described in the first paragraph of this paragraph, items will be sold at the price that was agreed upon confirming the order.
You can pay by the following means of payment VISA, MasterCard or VISA Electron. All payments are charged in the currency chosen by checkout.
Lidefuld is a Danish merchant. Some payment methods may include a small small fee for making purchases at an international merchant. This is a charge levied by the card issuer NOT by Lidefuld. Some banks only charge if a foreign currency is being used – i.e. a FX charge is charged. However, this depends upon the issuer themselves.
For questions regarding your Lidefuld invoice please contact us.
You’ll receive advance notice on email when we have dispatched a product to you. Any objection must be made within 4 working days of advance notice being sent. Payments made by debit card are always protected against abuse. You have the option to refuse payment when you receive your payment history. In the unlikely event that your card is misused in an Internet store that uses SSL (Secure Socket Layer) in its payment system you will be fully protected and can recover any loss incurred.
The data you submit in connection with purchases paid with by credit card is handled by Paypal. Neither Lidefuld, its employees nor others have the opportunity to read the data you provide.
For all card types and payments we can only charge you for the amount you have ordered and can never charge a larger amount than you have authorized and approved.
IMPORTANT! Your statement will show withdrawals from Heveas ApS. Lidefuld is the trading name of Heveas ApS.
5.0 Delivery and transport
Lidefuld.com delivers worldwide. Shipping method and average shipping time will vary from product to product.
We always aim to send all orders with 2 working days. During busy periods this is not always possible due to order volumes and therefore your orders will be sent as soon as possible. We can not offer refunds for late delivery.
All shipping time estimates are made on the basis of the information that has been provided to Lidefuld by the couriers which are used to ship goods, and the information that has been received from the manufacturers and publishers of the goods.
Delivery time depends on whether the product is in stock. Normal delivery times are expected to take 2-5 business days from the date of dispatch but may take longer if circumstances beyond our control disrupt postal services.
Missing / delayed items: Please note that we will need to wait 15 days before being able to trace, replace or refund lost items.
If the product is not in stock, the delivery time will be dependent on the time taken to source the goods from our manufacturers. You can always see the status of your orders by viewing your personal account at Lidefuld.com as we constantly update you with the latest information we have received from the manufacturers.
After a product has been dispatched, we send a notification email to you. The email is automatically generated. Once you have received your dispatch confirmation email, it means that we have charged, picked and dispatched the order to the address specified on account. If after 5 business days (for deliveries inside the European Union) and 30 business days outside the European Union from the date of the confirmation email has been sent, you have not received your order, please contact us in order to initiate an inquiry. If no contact is made, we will consider orders successfully delivered after 5 business days.
If a consignment is lost or delayed as a subsequent result of entering incorrect/wrong details on the order, Lidefuld.com will not be held liable under any circumstances.
Orders will be dispatched on a item by item basis based on the item stock, excluding bulk items which are sent only when the whole bulk can be dispatched. This means that an order can be sent in multiple shipments on different dates.
If a shipment is delivered to a pickup location the customer is responsible for retrieving the item within the holding time. Parcels are to be picked up personally and usually require an identification card to be handed out.
6.0 Cancellation right
The customer may cancel any not handled order through his or her Lidefuld account. Note that the system can take up to 15 min to register the order confirmation, and during that period cancellations might not be registered. Also, after cancelling the order the cancellation will be confirmed within 15 minutes. Successfully cancelled orders will be refunded to the customer.
Cancellation request can also be done by contacting Lidefuld and by giving a written notice of the cancellation request via email. After sending the cancellation request to Lidefuld, it may take up to 48h for the order to be cancelled, in which time the order may already been sent out, thus making the cancellation impossible.
Orders that could have been cancelled in adequate time by the customer through their Lidefuld account but were already sent out are not considered cancelled.
7.0 Return right
You have the right to return your purchase according to your consumer rights. The product must be returned in substantially the same condition and quantity as when you received it.
Under your consumer rights, you have the right to return the product, i.e. you can refuse the delivery or return the purchase, provided that the return shipment is dispatched to us within 14 days after you have received it, in its original packaging and in substantially same condition as received. Before returning please contact us. You can do so by writing us an email to info(a)Lidefuld.com. The product must be sent back securely in protective packaging. When you exercise this right, you will have to pay for freight to send the shipment back to us.
Please note that the product must be returned unused since a use of the product constitutes a significant impairment of the value and by putting into service can no longer be counted as being in substantially the same condition. It is also a requirement that the goods are returned intact in its original packaging in which goods were delivered. Missing or damaged original packaging may result in lapses in your rights.
Lidefuld has the right to make customized return agreements with the customer. The information must be given written via email.
Lidefuld will inform the customer about the most favourable return address.
Upon receiving the returned goods, all items will be checked that they meet the conditions under the returns policy/procedure. A refund or replacement will be processed as quickly as possible. Returned goods are normally processed upon their return. If your product is not refunded / returned and / or you do not hear from us within 9 business days, please contact us.
Bulk items and other bulk orders must be returned in their entirety and cannot be returned only partially. If a bulk order is returned partially Lidefuld reserves the right to treat the shipment as a shipment sent to the seller as an defective product following with the 3 month waiting period described under section 8. Liability for errors.
Before sending any returns items to us make sure you will obtain a proof of posting certificate from your local post office.
Pack returning goods well to avoid damage. Add an adequate amount of padding for items that are not in their original shipment packaging, designed by the item manufacturer for shipping. Lidefuld is not liable for damages caused by bad or careless packaging.
No returns are accepted that are directed to be picked up by the seller from a pickup location. The customer is responsible for all aspects regarding shipments not sent directly to the seller.
Please note that an order that has been refused and returned to the sender is not considered legally to be returned. In accordance to EU law, the seller must always be informed about the return in order for the refusal to be considered a return/cancellation of the order.
8.0 Liability for errors
Lidefuld reserves the right to charge the customer for any expenses caused by the customer or resulting from actions taken by the customer, or from the lack of actions. These include but are not exclusive to extra shipping services, missing content, and unreasonable delay.
When any extra expenses are noticed, Lidefuld will inform the customer about the expenses without unnecessary delay.
Any defective product sent to Lidefuld for repairs or to be returned will be inspected and the possible error confirmed. After receiving the item the checkup process takes 3-5 business days. Any consecutive repair procedure can take up to 30 days, or even longer depending on the item in question and the preferred manufacturer procedure.
Damages can only be reimbursed in maximum with the full price of the original item. The reimbursement can also be lower. The reimbursement is done either via a refund.
Any damage caused by using the product in an unintended way or without consulting the user manual, if one was provided, or if the damage is caused intentionally will not be covered. Opening an item will void any warranty unless otherwise specified by the manufacturer.
Third party modifications will void any repair service.
Lidefuld will not reimburse any immediate or non-immediate damage caused by the defect.
Defective items sent to Lidefuld for repairs will be recycled if not claimed back within 3 months after repair attempt. The customer will be informed of the repair status via email.
The 3 month holding period is also applied to all shipments sent to the seller with insufficient information to identify the shipment.
If the customer sends Lidefuld a non-defective item for repairs, but the item is either not defective or the damage has been caused by the customer, Lidefuld will return the item back to customer. Lidefuld reserves the right to charge the customer for unnecessary or unwarranted work, and for the administrative paperwork per item.
9.0 Reclamations and complaints
Not everything goes always as planned, but no worries as we are prepared for these situations. We take complaints very seriously and we maintain a high level of service and will do everything in our power to resolve any problems whenever possible.
For non-delivery claims regarding your order shipment, any objection must be made within 5 working days of the order dispatch notice being sent to your e-mail.
For shipments damaged during transport the claim needs to be raised as early as possible, after receiving the shipment. The damage needs to be documented. Pictures of the damage and the acknowledgement of damage from the courier can be sent to our customer service via email info(a)Lidefuld.com. The customer is required to provide Lidefuld with necessary documentation or information to identify his or her order. The customer may need to prove that he or her has made the purchase with a proof of payment.
All issues, problem and reclamations will only be handled when provided in writing.
9.1 Information on complaint procedures
European Commission’s online complaint portal can be used when filing a complaint. This is particularly relevant if you are a consumer residing in another EU country than Denmark where Lidefuld is headquartered. Complaints can be sent here https://ec.europa.eu/consumers/odr .When filing a complaint, please enter our e-mail address info(a)Lidefuld.com
10.0 Extra services
Lidefuld sometimes provides unlisted special services, agreed on a case by case basis with the customer.
All special orders, modified items, and any special services provided to the customer do not have any cancellation or return right. Any special treatment that has already been started will be charged if a cancellation is made after confirming the order, but prior to being provided to the customer. Any work will be tried to be stopped as soon as possible after cancellation.
11.0 Offers and limitations
Sometimes there might be seasonal or otherwise temporary additional conditions that apply in addition to these terms, e.g. extended return right period. The additional conditions apply only for the duration that the seller has pre-defined and only for the products that are specified. When the additional conditions expire, or they are cancelled these terms are applied as they are.
Any offer limited to a quantity or to a specific item are valid only for as long as the offer time was specified or if the item is sold out.
Some items may be subject to age or quantity restrictions. In these cases, the customer must be ready to provide necessary information to confirm the legitimacy to receive the order either to Lidefuld or a third party, e.g. a courier.
All used products are sold “as is”.
The stock status is as up to date as can be seen to be reasonable, but may experience delays during heavy traffic, e.g. during sales.
12.0 Governing law and jurisdiction during dispute
All disputes will initially be solved in a dialogue between the customer and Lidefuld. In any dispute the seller will apply Danish law and Danish Consumerbudsman principles.
The customer has the right to contest any point in these terms. Any dispute regarding these terms or how they are interpreted or applied will be solved solely by Danish law, in the closest district court to the Lidefuld headquarters.
General Terms: 2 August 2020
Latest update: 2 August 2020