Privacy Guidelines

Effective date: Nov 11, 2025
Operator & contact: 107 CHARLES STREET INC, 107 Charles St, Auburndale, MA 02466, USA · (617) 610-0048 · [email protected]

1) Scope

These Privacy Guidelines explain how we collect, use, disclose, and protect personal information when you visit our website, create an account, contact us, or otherwise interact with our services (“Services”).

2) Information we collect

  • Identifiers & contact data: name, email, phone, mailing/billing address.

  • Account data: username, passwords, preferences, communication history.

  • Transaction & support records: requests you submit, confirmations, notes, and correspondence.

  • Technical data: device/browser info, IP address, pages viewed, referring URLs, approximate location, and analytics events (via cookies or similar technologies).

  • Optional submissions: survey responses, feedback, testimonials, or files you choose to upload.

We collect information directly from you, automatically from your device, and from service providers that support our operations (e.g., analytics, hosting, payment or email services).

3) How we use information

  • Provide, operate, and improve the Services.

  • Communicate with you (account notices, confirmations, support).

  • Personalize content and measure site performance.

  • Detect, prevent, and address security or technical issues.

  • Comply with applicable laws and enforce our Service Agreement.

4) Legal bases (EU/UK visitors)

Where applicable, we rely on: (i) performance of a contract; (ii) our legitimate interests (e.g., security, improvement); (iii) consent (for certain cookies/marketing where required); and/or (iv) compliance with legal obligations.

5) Sharing of information

We do not sell or rent personal information. We may share limited data with:

  • Service providers/Processors (hosting, analytics, email, customer support, payment processing) under contracts requiring confidentiality and security.

  • Legal & safety: to comply with law, enforce terms, or protect rights and safety.

  • Business transitions: in connection with a merger, acquisition, or asset transfer.

6) Cookies & similar technologies

We use cookies and similar tools for core functionality, performance, analytics, and security. You can manage cookies in your browser settings; disabling some may affect features. See our Cookie Policy for details.

7) Data retention

We keep personal information only as long as necessary for the purposes in these Guidelines, including: operational records, legal/reporting requirements, dispute resolution, and security. Typical ranges: support/transaction records up to 7 years; analytics data 12–24 months (subject to provider defaults).

8) Security

We implement reasonable administrative, technical, and physical safeguards appropriate to the nature of the data. No method of transmission or storage is 100% secure.

9) Your choices & rights

  • Access/Correction/Deletion: You may request access to, correction of, or deletion of your personal information, subject to legal exceptions.

  • Opt-out of marketing: Follow unsubscribe links or contact us.

  • Cookies/Analytics controls: Adjust browser settings or use available provider controls.

  • California residents (CCPA/CPRA): You may request disclosure or deletion of personal information and to opt out of “sale” or “sharing” (we do not sell; limited sharing with processors occurs for the purposes described).

  • EU/UK residents (GDPR): You may exercise rights to access, rectification, erasure, restriction, portability, and objection; you may withdraw consent at any time without affecting prior processing.

How to submit a request: email [email protected] with “Privacy Request” and provide enough information for us to verify your identity. Authorized agents may act with valid authorization and verification.

10) Children’s privacy

Our Services are not directed to children under 13 (or the equivalent age of consent where you live). We do not knowingly collect personal information from children. If you believe a child provided data, contact us to remove it.

11) International transfers

If you access the Services from outside the United States, your information may be processed in the U.S. and other countries that may have different data-protection laws.

12) Changes to these Guidelines

We may update these Guidelines from time to time. Changes will be posted here with a new Effective date. Your continued use of the Services means you accept the updated version.

Questions or concerns?
Email [email protected] or call (617) 610-0048.